How can we help you?

faq-shop
Orders & Shop
faq-music
Music
faq-movies
Movies

Most helpful answers

  • What does the country code mean for films?

    DVDs and Blu-rays can be assigned a country code to allow playback only in certain regions. To play them, you need a code-free player or a player from the respective region.

    DVD country codes
    0 - These DVDs can be played everywhere
    1 - USA, Canada and US territories
    2 - Western and Central Europe, Greenland, South Africa, Egypt and Middle East, Japan
    3 - South East Asia, South Korea, Hong Kong, Indonesia, Philippines, Taiwan
    4 - Australia, New Zealand, Mexico, Central America, South America
    5 - Eastern Europe, and other countries of the former USSR, India, Africa
    6 - People’s Republic of China

    Blu-ray country codes
    A - North and South America (except French overseas territories), Japan, Korea, Taiwan, Hong Kong and Southeast Asia
    B - Europe (including Greenland and French overseas territories, excluding the European part of Russia), Middle East, Africa, Oceania, Australia
    C - India, Nepal, China, Russia, Central and South Asia

    4K UltraHDs no longer have a country code and can therefore be played worldwide without any restrictions

  • When do customs duties apply?

    We ship the goods from Switzerland (Winterthur). We ship to Germany with the IOSS solution, which means that we pay the VAT and customs duties for our customers. This applies to CeDe.de customers, with delivery to Germany.

    The IOSS shipping solution applies to shipments up to a value of EUR 150 to private individuals in Germany. For amounts over EUR 150, we deliver according to DAP (Delivered at Place): The recipient pays VAT, customs duties and customs fees upon receipt of the goods, i.e. afterwards. CeDe.de only pays the fees for amounts up to EUR 150, where IOSS is possible. The recipient pays for amounts over EUR 150.

    In the unlikely event that costs are incurred on delivery despite the IOSS customs clearance procedure, these shall be borne by CeDe-Shop AG. In this case, Customer Service must be notified within 5 days, with supporting documents.

  • Is it possible to return goods?

    In your shipment you will find a return form, on which you will find the return address. You can use this note as a return label right away. Important: Please note the customer number and name on the label. Please contact us briefly by e-mail before sending anything back. We will then decide in each case whether it makes sense to return the item.

    Return address: CeDe Retouren, Friedhofstrasse 19, DE-78315 Radolfzell

  • Payment methods

    We offer various payment options, including invoice payment. New customers can order up to EUR 100 on account. The payment option "invoice" is displayed in the shopping cart after a successful credit and address check.

  • Items that cannot be returned

    Some items cannot be returned. These are mainly imported UK/US film versions and orders from the research service that we order specifically for our customers. Defective or wrongly delivered items can always be returned.

  • How can I order items with an age rating of 16 or 18?

    An age check can be carried out in the "Your account" section. After a successful check, the item can be ordered.